FAQ ONLINE

 

When is the festival?
The festival is held from the 24 June to 4 July.

 

Where can I find the screening schedule of the online festival?
The screening schedule of the online festival is available at https://on.tiff.gr/tdf23screenings

 

How much does the ticket for the online screenings cost?

The ticket costs €3 per film to be informed about the regulations of the festival tickets visit https://on.tiff.gr/ticketpolicy.

 

When does the presale of tickets start?

You can pre-book your tickets for the online screenings on the 22nd of June 2021 at https://online.filmfestival.gr/.  We remind you that you can purchase your tickets for a screening any day, but you can watch the film only the day of its online screening.

 

Which is the platform for the online screenings?

The films are available at https://online.filmfestival.gr. Creating an account at the website is required.

 

How do I register on the platform?

For your registration on the platform, visit the following link https://online.filmfestival.gr/signup.html, fill in the form and select “Submit”.

 

How do I sign into the platform?

To sign into the platform, select the following link https://online.filmfestival.gr/signin.html, fill in your email and your password and select “Submit”.

 

What to do if I forget my password?

In case you forget your password, select the following link https://online.filmfestival.gr/forgotpassword.html, fill in your email, which you used for your registration in the online platform and press “Reset”. You will receive an email, which includes instructions on how to change your password.

 

How much time do I have to complete the screening?

From the moment you press “Play Now”, you have 24 hours to complete the screening. In case you do not finish watching the film within 24 hours, the ticket expires.

 

How can enable the subtitles?

To enable the subtitles for the film, press play to watch the film and then click on the CC button, which is on the right side of the screen. From there, you can select one of the three options; Off: without subtitles, Greek: for Greek subtitles and English: for English subtitles.

 

What does the indication Sold Out mean?

If there is an indication “Sold Out” on a film, it means that there are no available tickets for this specific film.

 

Can anyone living abroad watch the online Festival?

The films are available for audience and users located in Greece. The Thessaloniki International Film Festival is using geo-blocking technologies for the online events, to protect the films and the festival.

 

How can I redeem my invitation to watch an online film?

To redeem an invitation, select “Watch Film” after selecting the film you'd like to watch. Then, on the payment section tick the box “Promo Code”, fill in the code of the invitation and press “Apply”. The film is now available on your account. In case your code is not accepted, please make sure your invitation is for the online screenings and not for the screenings at the open-air cinemas.

 

How can I return my ticket for the online screenings?

The tickets for the online screenings are non-refundable and cannot be cancelled.

 

How can I vote for the audience awards?

After the screening, you can vote for the film you just watched at https://on.tiff.gr/fischer. You will need the unique code, which you will find at the Bonus Content section at the film’s page.

 

When is the live chat available?

We are available on LiveChat at www.filmfestival.gr, from 10:00 AM to midnight.

 

 

TDF23 FAQ - open-air cinemas

 

When is the festival?

The festival is held from the 24 June to 4 July.

 

Which are the open-air cinemas that will host on site screenings of the festival?

The screenings of the festival are held at 9 open-air cinemas in the Thessaloniki. John Cassavetes (Pier A, Port), Stavros Tornes (Pier A, Port), Apollon (Sarantaporou 4), Alex (Olympou 106), Cine Alsos (Thassou 74, Sykies), Cine Tzeni Karezi (Filippou 9, Polychni), Ellinis (Stratou Ave. 11), Thessaloniki Concert Hall (25 Martiou street), Natali Cinema (Megalou Aleksandrou Ave. 3).

 

Which cinemas have access for people with mobility disabilities?

John Cassavetes, Stavros Tornes and Thessaloniki Concert Hall cinemas have access for people with mobility disabilities.

 

How much does the ticket for the screening at the open-air cinemas cost?

The ticket costs 4 euros per film. More information on the Ticketing Policy at https://on.tiff.gr/ticketingpolicy.

 

When does the presale of tickets start?

The tickets presale begins 22 June 2021 at www.filmfestival.gr. You will find the button “Tickets” on the page of each film.

 

Where can I buy a ticket for the screenings at the open-air cinemas from?

You can purchase your tickets at www.filmfestival.gr (at the page of each film). The tickets are issued only online. There are no box offices at the open-air cinemas.

 

How much does the voucher of 10 tickets for the screenings at the open-air cinemas cost and where can I get them from?

The voucher of the 10 tickets costs €25. You can purchase and redeem it only online. For more information visit on.tiff.gr/voucher. The voucher of 10 tickets is valid only for the screenings at the open-air cinemas. It is not valid for any of the online screenings.

 

Where can I find the screening schedule of the open-air cinemas?

The screening schedule of the open-air cinemas of the Festival is available at https://on.tiff.gr/tdf23screenings.

 

How can I redeem my invitation?

You can redeem your invitation using the unique code on it. More information at on.tiff.gr/invitation.

 

I am a guest of the festival. Where can I get my accreditation card from?

You will receive your accreditation only via email. For more information you can contact the Guest Office of the festival.

 

How can I use my accreditation card?

You can use your accreditation card by using the code on it. More information at on.tiff.gr/accred.

 

How can I return a ticket for a screening at an open-air cinema?

Tickets with the value of €4 can be returned up to the day before the scheduled screening. You can submit your request for the return at https://on.tiff.gr/returnticket.

 

What does the indication Sold Out mean?

If there is an indication “Sold Out” on a film, it means that there are no available tickets for this specific film.

 

How can I vote for the audience awards?

After the screening, you can vote for the film you just watched at https://on.tiff.gr.fischer. You will need the unique code, which you will find at the Bonus Content section at the film’s page.

 

When is the live chat available?

We are available on LiveChat at www.filmfestival.gr, from 10:00 AM to midnight.