1. Product Receipt from the Festival Shop
You can receive the products, after the confirmation of your order by e-mail and the completion of your payment, from the FESTIVAL's physical store named “Festival Shop” (“OLYMPION”, 10 Aristotelous Square, Thessaloniki), from Monday to Friday during working hours 10:00-17:00 (public holidays excluded). You are required to kindly indicate the order number (order confirmation e-mail) and, if so requested, any identity documents (e.g. an identity card, a driving license) in order to identify your personal details. A third party can receive your products, after communicating with the FESTIVAL, by indicating the order number and a respective identity document. Afterwards, the products you have ordered are delivered to you and you ought to check that they are in perfect condition, which condition you acknowledge and accept upon your exit from the “Festival Shop”.
Due to the special circumstances, the order pick-ups take place by appointment only (Monday and Thursday: 11.00 - 16.00).
2. Order Dispatch
The order is dispatched with an associate courier company within 2-4 working days from the day of the payment confirmation (price of the products and additional charges). In the event of payment by bank deposit, the order is delivered within 2-4 working days from the day of the payment confirmation. In case of exceptional events constituting force majeure or an unforeseen change of circumstances (e.g. strikes, harsh weather conditions), the dispatch time of the order may be extended for a reasonable period of time.
Dispathes and deliveries may incur delays due to the special circumstances.
Domestic Consignment (Greece):
- For orders over € 29,00, the consignment is free of charge.
- For orders below € 29,00 and for a parcel weighing up to 2 kg, the shipping costs amount to € 2,50.
- For every extra kilo (kg), the charge is equal to € 1,00 per kilo.
If a P.O.Box is stated as delivery address, the shipping of the order is executed by Hellenic Post (ELTA).
International Consignment (Abroad):
- For parcels weighing up to 2 kg, the shipping costs amount to € 20,00.
- For parcels weighing more than 2 kg, the current price list of the Hellenic Post (ELTA) for foreign parcels is applicable.
Please note that for international consignments the delivery time of ELTA for international parcels applies.
Please note that all the above costs include VAT.